The Poloniex digital asset exchange is apparently not performing to customers\' satisfaction, according to discussions amongst its users. Poloniex has an unofficial subreddit message board, where users are logging complaints. Some are saying that the exchange hasn\'t been crediting US Dollar-Tethered amounts back to their accounts when cryptocurrency orders have been canceled. Instead of returning the original USDT value, one user found that the account holdings just kept diminishing.

An official Poloniex tweet on January 17th announced that the company was investigating these reports, and several reddit messages have subsequently announced a proper restoration of funds to their account balances. However, separate reddit users are complaining that there are inaccuracies in their account balances, with crypto funds disappearing, and some even showing negative amounts. Responding to reports of forced account liquidations, Poloniex has indicated that correct balances will be restored and all forced liquidations temporarily turned off.

The massive upsurge in cryptocurrency interest has led to overload on many exchanges, but Poloniex users seem to be having more trouble than most. Verification times are stretching out, sometimes to three months or more, with no response from Poloniex to queries. Some users have been making complaints about their customer service for many months, with ticket response times being a particular issue.