An announcement from NavCoin has indicated that they are to make wholesale changes to customer support protocol, replacing the current technical support forum with a ‘Knowledge Base’ platform.

The change in approach to customer support comes through a desire to improve the technical support that\'s available for all customers. It is thought the Knowledge Base will be easier and more efficient for customers to use.

Due to the very nature of online forums, the current system used by NavCoin doesn’t always provide an easy-to-find answer to a question. Quite often a user would have to dig deeper and deeper into certain topics to find what they were looking for.

In comparison, the new Knowledge Base will be designed to house all technical problems and solutions in one place. There will be guides to help users quickly and easily address problems, without having to wait for a different user to respond to a forum question.

The idea is to build on a strong foundation and continue adding relevant material for NavCoin users. Moderators of the forum have been asked for regular topics and questions that come up, and a set of key articles will be added to the new platform to begin with. User experience once again is a key factor for cryptocurrencies to improve and engage with.